Refund Policy

At LOSIL, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Returns

We accept returns within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition.
• The item must be returned in its original packaging.
• Proof of purchase is required.

For hygiene reasons, certain jewelry items such as earrings may not be eligible for return if they have been worn.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please include:

• Your order number
• Photos of the item
• A brief description of the issue

We will review your request and provide a suitable solution as quickly as possible.

Refunds

Once your return is received and inspected, we will notify you regarding the status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note that processing times may vary depending on your bank or payment provider.

Return Shipping

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

Shipping fees are non-refundable.

Non-Returnable Items

The following items cannot be returned:

• Worn or used jewelry
• Personalized or custom-made items
• Gift cards
• Items marked as final sale

Order Cancellations

Orders may be canceled within 12 hours of purchase.

Once an order has been processed or shipped, it can no longer be canceled.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: Contact@losil.store

Thank you for shopping with LOSIL.

Timeless Jewelry. Everyday Elegance. ✨