Frequently Asked Questions (FAQ)

How long does shipping take?

Orders are processed within 1–3 business days. Delivery typically takes 7–15 business days for the United States and 7–18 business days for most international destinations.

How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. Tracking information may take up to 72 hours to update.

Do you ship internationally?

Yes. LOSIL ships to customers in the United States, Europe, Canada, Australia, and many other countries worldwide.

What payment methods do you accept?

We accept major credit and debit cards, including Visa, Mastercard, American Express, and other secure payment methods available at checkout.

Can I return my order?

Yes. We offer a 30-day return policy for eligible items. Please review our Refund Policy for complete details.

Can I cancel my order?

Orders may be canceled within 12 hours of purchase. Once an order has been processed or shipped, cancellation may no longer be possible.

What if I receive a damaged or incorrect item?

Please contact us within 7 days of receiving your order and include your order number along with photos of the item. We will work quickly to resolve the issue.

Will I receive the exact item shown in the photos?

Yes. We strive to accurately represent all products through our product images and descriptions. Minor variations in color may occur due to screen settings and lighting.

Is my payment information secure?

Absolutely. All transactions are processed through secure payment providers. LOSIL does not store your full payment information.

How can I contact LOSIL?

For any questions or support requests, please contact us at:

Email: Contact@losil.store

We aim to respond within 24–48 business hours.

Bonus FAQ 

Will my jewelry tarnish?

Our jewelry is carefully selected for quality and durability. To help maintain its beauty, we recommend avoiding prolonged exposure to water, perfumes, lotions, and harsh chemicals.

Is your jewelry suitable for everyday wear?

Yes. Our collections are designed to combine elegance and comfort, making them perfect for both everyday wear and special occasions.